The Bidvest Learnership Programme 2024
In the dynamic landscape of South Africa's financial services industry, Bidvest Insurance stands out as a great opportunity for career growth. Founded in 1997, Bidvest Insurance is a non-life insurer operating under the Financial Services division of the larger Bidvest Group. This company, alongside giants like Bidvest Bank, Bidvest Life, FMI, and Compendium Insurance Brokers, offers niche value-added products designed to protect everyday South Africans from foreseeable events and financial losses. One of the most notable initiatives by Bidvest Insurance is their Learnership Programme, which provides a structured pathway for young individuals to develop skills and build a career in the financial services sector.
About Bidvest
Bidvest Insurance, a prominent
non-life insurer within the Financial Services division of the expansive
Bidvest Group, was founded in 1997. It offers niche, value-added products
designed to safeguard consumers against foreseeable events and financial losses.
Operating through its Direct Channel with call centers and its Affinity Channel
via distribution network partnerships, Bidvest Insurance is dedicated to
providing exceptional service when customers need it most. The company's
mission is to protect everyday South Africans and support a better South Africa
through unwavering commitment to its values, customers, partners, and staff.
This dedication has fueled its successful expansion and evolution in the
competitive insurance industry.
Understanding the Bidvest Learnership Programme
The Bidvest Learnership Programme is
crafted to empower individuals with the knowledge, skills, and experience
needed to excel in the insurance industry. This programme is a blend of
theoretical learning and practical experience, ensuring that participants gain
a comprehensive understanding of the industry. It caters to a broad spectrum of
individuals, particularly those who are enthusiastic about carving out a career
in financial services.
Objectives of the Programme
The primary goal of the Bidvest
Learnership Programme is to develop a pool of skilled professionals who can
contribute to the company's mission of protecting consumers and providing
exceptional service. The programme aims to:
·
Equip
learners with in-depth knowledge of insurance products and services.
·
Develop
practical skills through hands-on experience.
·
Foster
a customer-centric approach to service delivery.
·
Promote
a culture of continuous learning and professional development.
Key Components of the Programme
Comprehensive Training
Participants in the Bidvest
Learnership Programme undergo rigorous training that covers various aspects of
insurance operations. This includes understanding different insurance products,
mastering the art of customer service, and learning the intricacies of claims
processing. The training is designed to be interactive and engaging, with a
focus on real-world applications.
Hands-On Experience
A significant part of the learnership
involves practical experience. Learners get the opportunity to work alongside
seasoned professionals in the company. This exposure helps them understand the
day-to-day operations of an insurance firm and apply their theoretical
knowledge in real-life scenarios.
Mentorship and Guidance
Bidvest Insurance places a strong
emphasis on mentorship. Each learner is paired with a mentor who provides
guidance, support, and feedback throughout the programme. This mentorship is
crucial in helping learners navigate the challenges they might face and in
fostering their professional growth.
Position Overview: Value Added Product Claims
One of the key roles that learners might find themselves in is the assessment of Value Added Product Claims. This position is central to Bidvest Insurance's operations, ensuring that customers receive the support they need when filing claims.
Responsibilities
The responsibilities associated with
this role are diverse and require a high level of attention to detail,
compassion, and energy. Some of the key duties include:
·
Providing
exceptional customer service and handling all types of queries related to
claims and policy benefits.
·
Accurately
capturing claims information and verifying its correctness.
·
Checking
the status of policies and ensuring premiums are up to date to facilitate claim
processing.
·
Managing
queries from policyholders, suppliers, and internal stakeholders.
·
Processing
refunds and payments to clients and suppliers.
·
Documenting
all interactions and developments on the claims administration system.
·
Resolving
queries promptly and efficiently.
·
Updating
policy information as needed.
·
Ensuring
that all customer interactions adhere to the principles of Treating Customers
Fairly (TCF).
Qualifications and Skills
To thrive in this role, candidates
need to meet specific qualifications and possess certain skills. These include:
·
A
Matric certificate.
·
Essential
computer literacy.
·
General
administrative and customer service experience.
·
Excellent
communication and interpersonal skills.
Career Growth and Opportunities
Being part of the Bidvest Group, one
of South Africa's leading services, trading, and distribution groups, offers
unparalleled career growth opportunities. The learnership programme is just the
beginning. Successful participants can look forward to a promising career path
within the company, with numerous opportunities for advancement and
professional development.
Building Long-Term Relationships
At Bidvest Insurance, building
long-term relationships with stakeholders is a key focus. The company values
its customers, partners, and employees, and is committed to fostering strong,
lasting relationships. This ethos is ingrained in the learnership programme,
where learners are encouraged to cultivate meaningful connections with their
peers, mentors, and customers.
Embracing Innovation
Bidvest Insurance prides itself on
challenging convention and embracing innovation. The company continuously
evolves to meet the changing needs of its customers and the industry. Learners
are encouraged to think creatively and bring fresh ideas to the table,
contributing to the company's growth and success.
How to Apply
Bidvest Insurance welcomes
applications from enthusiastic and dedicated individuals who are eager to
embark on a rewarding career in the insurance industry. Preference is given to
PDI (Previously Disadvantaged Individuals) candidates in line with the company's
Employment Equity policy.
Application Process
Interested candidates can submit
their CVs to the provided email address: jobs@bidvestinsurance.co.za. It's
important to note that only shortlisted candidates will be contacted. If
applicants do not receive a response within two weeks from the date of application,
they should consider their application unsuccessful.
The Bidvest Learnership Programme is
more than just a training initiative; it's a gateway to a fulfilling and
dynamic career in the financial services industry. By joining this programme,
individuals become part of a young and energetic team that is dedicated to
protecting everyday South Africans and contributing to a better South Africa.
With a strong foundation of training, hands-on experience, and mentorship,
learners are well-equipped to excel and make a significant impact in their
careers.
For those looking to unlock their
potential and embark on a journey of professional growth, the Bidvest
Learnership Programme offers an unmatched opportunity. By fostering a culture
of excellence, innovation, and customer-centricity, Bidvest Insurance not only
shapes the careers of its learners but also contributes to the broader goal of
building a resilient and prosperous South African society.
Goodluck to all applicants!
